Product Care

At S’way, every piece is crafted with precision and care. To preserve the beauty, quality, and performance of your product, we recommend following these care guidelines:

1. General Care

  • After each use, gently wipe the product with a soft, dry cloth.

  • Avoid contact with water, oils, chemicals, or excessive moisture to prevent damage.

  • Do not expose the product to direct sunlight or high temperatures for extended periods.

2. Leather Products

  • Store leather straps in a cool, dry place when not in use.

  • Avoid bending or folding the leather excessively to prevent creases or cracks.

  • Use a high-quality leather conditioner periodically to maintain softness and prevent drying.

3. Metal Accessories

  • Avoid dropping or scratching metal parts to preserve surface finish.

  • Gently polish metal accessories with a soft cloth to maintain their shine.

  • For pieces with engravings or gemstones, clean carefully to protect delicate details.

4. Storage

  • Store products in the original packaging or a protective pouch to avoid scratches or deformation.

  • Keep away from humid environments to protect material integrity.

5. Professional Maintenance

  • For deep cleaning or repair, please consult a professional or contact our team for assistance.

By following these simple care steps, you can ensure that your S’way accessories remain beautiful, functional, and lasting companions on your musical journey.

Shipping Policy

  1. Order Processing
     All orders will be processed within 3-5 business days (excluding weekends and public holidays) after payment confirmation.

     

  2. Shipping Methods & Delivery Time
     We offer both domestic and international shipping. Delivery time may vary based on destination:

     

  • Domestic: 3-7 business days

     

  • International: 7-21 business days

     

  1. Shipping Fees
     Shipping costs are calculated at checkout based on your shipping address and selected delivery method.

     

  2. Customs & Duties
     International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Please check with your local customs office for details.

     

Return & Exchange Policy

  1. Eligibility
     Returns or exchanges are accepted within 7 days of receiving your order. Items must be unused, in original condition, and with all packaging intact.

     

  2. Non-Returnable Items
     Due to hygiene and customization, the following items are non-returnable:

     

  • Customized or special-order items

     

  • Used, damaged, or items not in original condition

     

  1. Return Process
     Please contact us at [insert your service email] before sending back any items. Returns without prior notice will not be accepted.

     

  2. Return Shipping Costs
     Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

     

  3. Refunds
     Once we receive and inspect your return, we will notify you of the result. Approved refunds will be processed to your original payment method within 7-14 business days.

     

For any questions or assistance, please contact our customer service team.

Terms & Conditions

Welcome to S’way! These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing this website, you accept these terms in full. If you disagree with any part of these terms, please refrain from using our site.

1. General Information

1.1 This website is operated by S’way Music Design. Throughout the site, the terms “we,” “us,” and “our” refer to S’way. By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms and Conditions.

1.2 We reserve the right to update, modify, or replace any part of these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.

2. Product Information

2.1 We strive to provide accurate descriptions and images of our products. However, slight variations in color, design, or dimensions may occur due to manufacturing processes.

2.2 Prices are subject to change without prior notice. We reserve the right to discontinue any product at any time.

3. Orders and Payments

3.1 All orders are subject to acceptance and availability. Once your order is placed, you will receive a confirmation email summarizing your purchase.

3.2 We accept the following payment methods: [insert payment methods, e.g., PayPal, credit card, etc.].

3.3 All transactions are processed securely. We do not store your payment details on our servers.

4. Shipping and Delivery

4.1 Please refer to our Shipping & Return page for details on delivery times, costs, and applicable regions.

4.2 Delays caused by unforeseen circumstances (e.g., weather, customs) are not the responsibility of S’way.

5. Returns and Refunds

5.1 Our return policy is detailed on the Shipping & Return page. Returns must meet the outlined conditions to qualify for a refund or exchange.

5.2 Customized or personalized products are not eligible for returns unless they are defective.

6. Intellectual Property

6.1 All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of S’way or its content suppliers and is protected by copyright laws.

6.2 You may not reproduce, distribute, or exploit any part of the website content for commercial purposes without explicit written permission.

7. Limitation of Liability

7.1 S’way is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.

7.2 We are not responsible for delays or failures caused by events beyond our reasonable control (e.g., natural disasters, technical issues).

8. Privacy Policy

8.1 Please refer to our Privacy Policy for details on how we handle your personal information.

9. Governing Law

9.1 These terms are governed by and construed in accordance with the laws of [your jurisdiction, e.g., Hong Kong].

9.2 Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of [your jurisdiction].

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:
 Email: [insert email address]
 Phone: [insert phone number]

S’way Music Design (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping and billing address, payment information.

  • Order Information: Purchase history, order details, and transaction records.

  • Technical Information: IP address, browser type, device information, and website usage data (via cookies or analytics tools).

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Contact you regarding your orders, inquiries, or promotional offers.

  • Improve our website, products, and services.

  • Comply with legal obligations and prevent fraudulent activities.

3. Sharing of Information

We do not sell or rent your personal information to third parties.
 Your information may be shared with:

  • Logistics and delivery partners for order fulfillment.

  • Payment processors to complete transactions securely.

  • Service providers for website operations (e.g., email marketing, data analysis).

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze website traffic. You can manage your cookie preferences in your browser settings.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, misuse, or loss.

6. Your Rights

You have the right to:

  • Access, correct, or update your personal information.

  • Request deletion of your personal data, subject to applicable laws.

  • Unsubscribe from marketing communications at any time.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
 Email: hello@swaymusicdesign.com

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